This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an ex...
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Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organ...
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Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These se...
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Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving ...
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There's no shortage of library management books out there--but how many of them actually tackle the little details of day-to-day management, the hard-to-categorize minutiae that slip through the cracks of a larger handbook? Library Management Tips th...
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Master Oracle Hyperion Financial Management Consolidate financial data and maintain a scalable compliance framework with expert instruction from an Oracle ACE. Oracle Hyperion Financial Management Tips & Techniques provides advanced, time-saving proc...
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A must-have study guide for exam 640-911 on Cisco's Unified Data Center The Cisco Certified Network Associate Data Center certification is Cisco's newest certification, covering the Cisco Unified Data Center technologies. Written by unparalleled auth...
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The discipline of technology management focuses on the scientific, engineering, and management issues related to the commercial introduction of new technologies. Although more than thirty U.S. universities offer PhD programs in the subject, there has...
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